Booking, Cancelling, Rescheduling and Refund Policy

​📅 Booking & Scheduling

• How far in advance can I book?
  You can schedule sessions up to 50 days in advance.

• What’s the latest I can book a session?
  Bookings close 24 hours before the session start time.

• What time zone will I see?
  All times are shown in your local time zone for convenience.
   

🔁 Cancellation & Rescheduling

• How late can I cancel or reschedule?
  You must cancel or reschedule at least 2 hours before the session start time via the “My Bookings” section of your Talk2Practice profile.
  ❗️ After this window, your session will be considered missed, marked as non-refundable, and deducted from your plan.

• Is there a fee for cancelling late?
  Yes. Our cancellation fees are:

• 💬 Free if cancelled 24+ hours in advance
  🕒 $20 USD if cancelled within 24 hours
  🚫 $35 USD for no-shows or cancellations under 1 hour

• Can I reschedule multiple times?
  Yes, as long as it’s before your package expires and within the allowed reschedule window.
   

💵 Refunds & Missed Sessions

• Are sessions refundable?
  ❌ No. All sessions, packages, and plans are non-refundable once purchased.

• What happens if I miss a session?
  It will be considered dismissed and cannot be rescheduled or refunded. If you did not purchase a package beforehand, you may still be charged for the missed session.
   

👥 Group Class Terms

• Group classes follow a fixed schedule and cannot be rescheduled.

• If you miss a session, it will be forfeited.

• Only classes cancelled by the teacher are refunded.
   

🧾 One-on-One Terms

• Sessions must be scheduled between 24 hours and 50 days in advance.

• Changes must be made at least 2 hours before the session.

• Cancellations follow the standard policy above.

• Both teacher and student must maintain respectful, professional behavior.
   

🔄 Unlimited Plan Terms

• You’ll have access to an unlimited number of one-on-one lessons during the active period of your plan.

• All sessions must follow the same booking window (24 hours to 50 days in advance) and rescheduling policy (at least 2 hours before).

• No refunds are available once an Unlimited Plan has been activated.

• If a payment fails or is not completed, all your upcoming bookings will be automatically cancelled. 👉 In that case, you’ll need to purchase a new Unlimited Plan and start booking again from scratch.

• Abuse or misuse of the plan (e.g., excessive no-shows, repeated late cancellations) may result in review or suspension of your account.
   

⏳ Package Expiration Policy

• Packages and Unlimited Plans have clear expiration dates, shown at purchase and in your profile.

• Unused sessions expire with the plan—no refunds given.

• We may grant a one-time extension for active, for 1 month, unexpired plans upon request. Extensions are not guaranteed.
   

🙏 Final Note

We’re here to support your language journey! For any help, contact us at talk2practice@gmail.com. Let’s keep learning fun, respectful, and smooth for everyone! 💬🌍